Refund policy

REFUND POLICY

Last updated: June 2026
We want you to love your Elovairia purchase. If something isn't right, we're here to help.

30-day return window
We accept return requests within 30 days of delivery. To be eligible, your item must be unused, in its original condition, and in the original packaging. Please include your proof of purchase.

How to start a return
Email us at Elovairia@gmail.com with your order number and reason for return. We will respond within 1–3 business days with instructions. Do not send items back without first contacting us.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to post the credit.

Damaged or incorrect items
If your item arrives damaged, defective, or incorrect, contact us immediately at support@elovairia.com with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.

Non-returnable items
• Items returned more than 30 days after delivery
• Used, opened, or items not in original condition
• Items returned without prior authorisation

Return shipping
Customers are responsible for return shipping costs unless the item is faulty or we made an error. We recommend using a trackable shipping service as we cannot guarantee receipt of untracked returns.

Late or missing refunds
If you haven't received your refund after 10 business days, please check with your bank first. If you still have concerns, contact us at Elovairia@gmail.com